Privacy Policy
Our site respects your privacy and strives to protect your personal data.
The privacy policy explains how your personal data is collected and used (under certain circumstances). It also describes the procedures we follow to ensure the privacy of your information. Lastly, this policy outlines the options available to you regarding the collection, use, and disclosure of your personal data. By visiting the site directly or through another site, you agree to the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and other information related to you will be used as outlined in the privacy policy. We will collect information when necessary or when it is directly relevant to our dealings with you.
We will retain your data according to the law or for the purposes for which it was collected.
You can browse the site without needing to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not disclosed unless you have a specific electronic account on the site that you access using a username and password.
1 – The Data We Collect:
We may need to collect your information if you wish to place a purchase order for a product from our site.
We collect, store, and process the necessary data to follow up on your purchase from our site to secure any potential claims that may arise later, and to provide you with the services we offer. We may collect personal information that includes, but is not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, payment details, and details about payment cards.
We use the information you provide to enable us to process your orders and to provide you with services and information offered on our site that you request. Furthermore, we will use the information you provide to manage your account with us, to verify the financial transactions you conduct online, to audit data downloads from the site, to identify site visitors, to develop the designs of site pages and/or its content and customize them for users. We conduct numerous demographic research studies and send useful or requested information to you, for example, information about products and services, in case you do not object to being contacted about this. Communication is via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please opt-out at any time.
We may give your name and address to a third party in order to deliver your purchase order (for example, a delivery agent or supplier).
We may be able to store details related to your current order on our site but cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of purchases you have requested or will soon submit. You can also manage your address details. You should also commit to dealing with your personal data with complete confidentiality and not make it available to any unauthorized third party. We do not bear any responsibility for misuse of passwords unless such misuse is due to an error on our part.
Other Uses of Your Personal Information
We may use your personal information in surveys and marketing research, based on your consent, for statistical purposes while ensuring complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address is not disclosed unless you wish to participate in contests. We store survey responses in a completely separate location from your private email.
We may send information about us, or about the site or our other sites, or about our products, sales, promotional offers, newsletters, etc., related to our affiliated companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending this information to you within seven business days (each day except Saturdays, Sundays, and national and religious holidays) from receiving your notification. We will contact you to inquire about the information when it is unclear.
We may use some data, while maintaining complete privacy and confidentiality on the site, for other purposes including verifying the locations of users and tracking their visit to the site or the links included in emails when they subscribe to receive them, and to provide that anonymous data, which does not allow the actual identification of your personal identity, to a third party like publishers for example. However, that data will not lead to your personal identification (because it is anonymized)
Competitions
Regarding any competition, we use the data to notify winners and to announce our offers. You can find more details about the participation terms in each competition separately.
Other Parties and Website Links
We may transfer your information to other companies in our group or to our agents and contractors to assist us in transactions according to the terms of this Privacy Policy. For example, we may resort to a third party to assist us in delivering products to you, receiving payments from you, and using them for statistical and marketing research purposes or to assist our customer service team. We may need to exchange information with a third party to protect against fraud and minimize credit risks. In the event that our company or part of it is sold, we may need to transfer our databases which include your personal information. Other than as set out in this Privacy Policy, we will not sell your personal data or disclose it to a third party without obtaining prior consent from you unless this is necessary for the purposes set out in this Privacy Policy, or as required by law. The site may contain third-party advertisements or links to other websites or frames of other websites. Please be aware that we are not responsible for the privacy practices of any third party or the content of those policies applied on other websites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.
2 – Cookies
Accepting cookies is not a mandatory condition for visiting the site. However, we note that the use of the "basket" function on the site and ordering any item cannot be done without activating cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages on the site. Your browser stores these files on your hard disk. Cookies can be used to discover your Internet Protocol (IP) address, saving you time when you are on the site or want to visit it. We use cookies to ensure your convenience when browsing this site (for example, to remember your identity when you want to modify your shopping basket without having to re-enter your email address) and not to obtain or use any other information about you (for example, for targeted marketing purposes). You can adjust your browser not to accept cookies, but this may limit your use of the site. Please be assured that our use of cookies does not contain any personal or private information and is free from viruses. This site uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics is based on cookies, which are text files placed on your computer. Google will transfer information generated by cookies about your use of this site (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the site, to compile reports on website activity for website operators, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please consider that if you do this you may not be able to use the full functionality of this site. By using this site, you consent to Google processing your data in the manner and for the purposes outlined above.
3- Security
We use suitable security technologies and procedures to prevent unauthorized or unlawful access to, or loss or destruction of your information. When we collect data through the site, we store your personal information on a secure server database. We use firewall systems on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Socket Layer (SSL). It is difficult for any hacker to decrypt your information as we cannot guarantee 100% security. We strongly advise you not to send all the details of your credit or debit card when you communicate with us electronically and without encryption. We put physical, electronic, and procedural safeguards directly on the process of collecting, storing, and disclosing your information. Our security procedures sometimes require us to ask you to prove your identity before we disclose your personal information to you. You are responsible for protecting your password and your computer from any unauthorized use.
4 – Customer Rights
If you are concerned about your data, you have the right to request access to the personal data which we hold about you or that you have provided to us. You have the right to ask us to correct any errors in your personal data free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.
5- Delete Your Personal Data
You have the right to delete your Personal Data or request our assistance in doing so.
You can delete your information at any time by signing into your account, navigating to the account settings section, selecting help, and then choosing DELETE MY ACCOUNT.
We will ask you to verify your identity before we delete your information. Alternatively, you can contact us directly at
info@vatrin.com
or via WhatsApp at
+201102536843
to request the deletion of your information.
